Costa Volcan

WELCOME

We are delighted to welcome you to our accommodation and hope that you will have an unforgettable stay. We wish you an excellent stay in our beautiful island and hope to see you again soon!

CHECK-IN

Check-in from 2 pm

For Check-in you have to come to Reception from Costa Volcan. Please kindly respect the check-in hours. If you arrive earlier, contact us, and we'll do our best to accommodate you, depending on our schedule.

In case you have to wait for the Check-in, we have a luggage room, to store your bags. Our Pool Bar and Swimming Pool is open for shorten your waiting time.

RECEPTION

Attend you 24 hours every day. We can inform you about Rent a Car and everything you want. As well you can hire fans, hair dryer, irons, please ask us. Also you get informations about the various excursions on our island.

Rent me
  • Remote Control: free plus 10,00€ Deposit
  • Safety Box: 18,00€ per week plus 5,00€ Deposit
  • Pool Towel: 10,00€ per week plus 10,00€ Deposit
  • Hairdryer: 10,00€ per week plus 10,00€ Deposit
  • Iron & Board: 12,00€ per week plus 10,00€ Deposit
  • Fan: 15,00€ per week plus 10,00€ Deposit

    • 24H MINIMARKET

    A minimarket is located within the complex next to reception and is open 24 hours a day.

    Here you can buy drinks, snacks and basic essentials at any time.

    Payment: Cash only.

    Lanzarote Souvenirs

    Special Offer: SOUVENIRS 2x1

    POOL

    Pool

    Enjoy our pool area from 10.00 am to 6.00 pm.

    Spa

    There is a spa in the pool and free of charge for our guests. The spa jets work continuously:

    from 11.00 am to 11.30 am

    from 1.00 pm to 1.30 pm

    from 3.00 pm to 3.30 pm

    Sunbeds

    IT IS FORBIDDEN TO RESERVE SUNBEDS!

    The company reserves the right to remove the towels that occupy the sun loungers.

    Pool Cleaning

    For safety reasons the pool area is closed from:

    from 7.00 am to 9.00 am

    WIFI

    Please ask Reception for your personal password

    Network

    Costa Volcan 2.4GHz

    WiFi.PRO 2.4GHz

    RULES

    Our house rules are in place to ensure that all our guests can relax and enjoy their holidays. Thank you for respecting them!

    READ MORE


  • No Smoking or Pets: Please do not smoke inside the house or bring pets.
  • Respect the Space: Treat the house with care, maintain cleanliness in common areas, and tidy up after yourself.
  • Privacy and Quiet: Respect the privacy and tranquility of other occupants by minimizing noise.
  • The management does not take any responsibility for items that are not in the safe.
  • Follow safety guidelines and refrain from using dangerous or unauthorized electrical devices.
  • Report Damages: Immediately report any issues or damage occurring during your stay.

    • SAFETY

    Safety and respect first – so everyone can enjoy their holidays.

    Terrace

    For your safety, please always close doors and windows when leaving the apartment. We also recommend lock the terrace door and making sure it is securely locked at night or when you're away.

    Please don’t leave anything on the terrace overnight.

    Staying Safe

    To avoid accidents, please do not enter the public areas in wet clothing.

    Fire

    There is a floor plan in the room. In case of fire, follow the instructions provided and the emergency exit signs. Do not use the elevators. Never leave candles or open flames unattended. The hotel has a central fire alarm system – please contact reception immediately in case of emergency.

    AMENITIES

    To make your stay as comfortable as possible, you'll find useful information about amenities, cleaning schedules, and more

    Electricity

    The apartments are equipped with 220V outlets. Costa Volcan use a system of electric keys. Please, if you leave the room, turn off the lights. You will help the environment; our future depends on it.

    Cleaning schedules

    Our cleaning service is available daily between 8:00 am and 3:00 pm. Your room will be cleaned every second day, with fresh towels provided at the same time. Bed linens are changed every fourth day to ensure your comfort. We care about protecting the environment and using water responsibly, as it’s a precious and limited resource.

    EMERGENCY

    For immediate emergencies, dial 112.

  • Local Police Station:

    +34 928 513 866

    • C/ Manguia Nº5, Pto. del Carmen

  • Nearest Hospital:

    +34 928 595 000

    • Crta. Arrecife-San Bartolomé, km 1, Arrecife

  • Nearest Pharmacy:

    +34 928 515 588

    • Avda. de las Playas Nº1, Pto. del Carmen

  • 24-hour Medical Clinic:

    +34 928 097 711 / +34 633 805 185

    • C/Timanfaya Nº8, Pto. del Carmen

    CHECK-OUT

    Check-out till 12 am

    If you wish to check out later, please contact us, there is an extra charge of 50 € and we will verify and confirm with our schedule upon availabilty the day of check-out.

    In any other case, we provide a luggage room and shower in Costa Volcan. Our Pool Bar and Swimming Pool is open for shorten your waiting time.

    Before leaving, please :
    Pack your belongings:
    • Make sure you haven't left anything behind.
    Check the appliances:
    • Turn off all lights and appliances.
    Close all doors and windows:
    • Secure the property before your departure.
    Return the keys
    • Drop the keys back to Reception.

    STAY IN TOUCH

    Loyality

    Join our Loyalty Program and enjoy exclusive benefits, special discounts, and rewards with every stay!

    Join now!

    Dear client, we are here to assist you in case of any need. If you encounter a problem or have questions, feel free to contact us on Reception, by phone or email. We are always available to help make your trip as enjoyable and stress-free as possible.

    Phone
  • +34 928 511 225
    • Social Media

    • We hope you had a pleasant stay in our complex. If you could share your feedback, it would be greatly appreciated.

    Review here!

    Join our Loyalty Program

    and enjoy exclusive benefits, special discounts, and rewards with every stay!

    More Info